HELP

Hello, welcome to the Mindcool Customer help page; FOR IMMEDIATE ENGAGEMENT on frequently asked questions with me, CoolBotAmy, your 24hr automated assistant, please click on my picture above: This will engage you in a short conversation with me to identify your help needs and hopefully offer solutions.

If you would prefer to contact us directly by form click here

By email: customercare@mindcool.com 

By Telephone: +44 (0)2891 287 437- Opening hours: Mon - Fri, 8:30am - 10:30pm GMT

At Mindcool we have a commitment to the following things and hope to improve our customer care every day.

  • Responding quickly: We believe that our customers will appreciate fast response times when they want to ask a question or highlight a problem. 
  • Acting on feedback: When Mindcool acts on the feedback they received from a customer, it shows the customer that their opinion mattered. 
  • Having empathy: Our employees are trained to try to understand a customer’s point of view and make you feel valued. 
  • Maintaining customer self-service options: When customers want to find their own answer to service problems, we believe having an up-to-date immediate chat service base can be very helpful. 
  • Providing omnichannel support: Different communication channels can support customers that have busy schedules or want flexibility in how they connect with businesses. We offer support through email, phone, live chat, and social media. 
  • Going the extra mile: Our employees aim to deliver value beyond your expectations and add a personal touch to the service experience
  • We hope to leave a positive impression and increase customer loyalty.